Shipping Policy

Effective date: September 16, 2026

Maxiplast USA ships wholesale food service packaging from our warehouse in Doral, Florida. This policy explains where we ship, how shipping is calculated, and what to expect after you place an order.

Order processing

Orders are processed within 1–2 business days after payment is confirmed. We do not process or ship orders on weekends or U.S. federal holidays. You will receive an email confirmation when your order is placed and another one when it ships.

Where we ship

We currently ship to business and residential addresses within the state of Florida. If you need delivery outside Florida, contact us at info@maxiplastusa.com or (305) 994-7525 before placing your order and our team will confirm availability and cost. We do not ship internationally.

Shipping rates and carriers

Shipping rates are calculated at checkout by the carrier, based on the weight of your order and the delivery address. Depending on your address and order, you can choose among UPS®, USPS and FedEx® services, from ground to next-day options. Delivery times shown by the carrier are estimates and are counted in business days after your order ships.

P.O. Box addresses can only be served by USPS. If USPS is not available for your order, please use a street address.

Large orders

Parcel carriers limit the weight of each package (150 lb for UPS and FedEx, 70 lb for USPS). If checkout does not show a shipping rate for a large order, contact our sales team and we will quote freight or arrange delivery for you.

Local delivery for large orders

For orders of 10 cases or more in our South Florida service area, we can deliver with our own trucks on our scheduled routes. This service is arranged directly with our sales team: contact us before ordering and we will confirm the delivery window and cost by phone or email.

Warehouse pickup

You can choose free pickup at our Doral warehouse at checkout. Pickup hours are Monday to Friday, 8:00 AM – 4:00 PM (Eastern Time). Orders are usually ready about 2 hours after they are placed during business hours; orders placed after 2:00 PM or on weekends are ready the next business day. Please wait for our confirmation email and bring your order number.

Tracking

Once your order ships, you will receive an email with your tracking number. If your tracking has not updated in more than 3 business days, contact us and we will check with the carrier.

Damaged or incorrect shipments

Please inspect your cases when they arrive. If a shipment arrives damaged or an item is missing or incorrect, note it on the carrier's delivery receipt when possible and contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund as described in our Refund Policy.

Sales tax

Applicable Florida sales tax is calculated at checkout. Businesses purchasing for resale can send a valid Florida Annual Resale Certificate to info@maxiplastusa.com so we can set up a tax-exempt account before your next order.

Contact

Maxiplast USA · 6550 NW 97th Ave, Suite 290, Doral, FL 33178, United States
(305) 994-7525 · info@maxiplastusa.com
Monday to Friday, 8:00 AM – 4:00 PM (Eastern Time)