FAQs
FAQ's
Welcome to Maxiplast USA’s Frequently Asked Questions page, where we’ve compiled answers to common inquiries about our products, ordering process, customization options, and logistics. If you have additional questions or need further assistance, feel free to reach out to us at +1 (305) 994-7525. We’re here to ensure your experience with Maxiplast USA is seamless and tailored to your specific needs.
1. What types of plastic products does Maxiplast USA offer?
Maxiplast USA offers a wide range of plastic products, including PP, PET, RPET, OPS, and PS containers. We also provide eco-friendly solutions such as natural pulp, fiber pulp, white mineral, black mineral, and biodegradable options.
2. What other items does Maxiplast USA offer besides containers?
In addition to containers, we provide a variety of cutlery items such as forks, spoons, knives (all plastic), as well as straws available in both plastic and biodegradable options. Our product line also includes paper bags, paper boxes, hand latex gloves, plastic buckets and aluminum trays.
3. Does Maxiplast USA work with distributors?
No, Maxiplast USA does not work with distributors. For direct orders and inquiries, please contact our team at info@maxiplastusa.com or call +1 (305) 994-7525 during business hours.
4. Can I customize the sizing of Maxiplast USA products for my specific needs?
No, we do not offer customization on specific sizing for our products. Our available sizes are standard and designed to cater to a variety of needs. For more information on available sizes, please refer to our product listings.
5. Does Maxiplast USA offer international shipping?
No, Maxiplast USA currently does not offer international shipping. We operate within Florida, United States and focus on providing exceptional service to our local customers.
6. Can I customize Maxiplast USA products, such as cups, to suit my specific branding or needs?
Yes, customization options are available for certain products, including cups. However, customization is offered for larger quantity orders. If you're interested in personalized branding or specific modifications, please contact our team at info@maxiplastusa.com or call +1 (305) 994-7525. They will be happy to assist you with your customization requirements.
7. How can I get more information about customizing products or placing a bulk order?
For more details about customization options, bulk pricing, or any specific inquiries, please feel free to get in touch with our team. You can call us at +1 (305) 994-7525 or send an email to info@maxiplastusa.com. We're here to help you create a tailored solution for your business needs.
8. How does the shipping process work with Maxiplast USA?
Shipping with Maxiplast USA is based on the route of our trucks. Once your order is processed, we will provide you with an estimated time of delivery based on the truck's route. Our team will keep you informed, ensuring you know when to expect your containers.
9. Can I pick up my order instead of opting for shipping?
Yes, you have the option to pick up your order. If you choose this option, we kindly ask that you wait at least 2 hours before arriving to pick up your containers. This allows us ample time to prepare your order and ensures a smooth and efficient process.
10. How will I be notified about the estimated delivery time or order readiness for pick up?
For shipping orders, our team will communicate the estimated delivery time based on the route of our trucks. If you've opted for pick up, we will notify you when your order is ready. Communication can be through email or phone, depending on your preferred contact method.
11. What if I have specific delivery or pick-up time preferences?
If you have specific time preferences for delivery or pick-up, please inform our customer service team when placing your order. While we do our best to accommodate requests, it's important to consider the logistics of our delivery routes.